Conversation Insights
Turn every call recording and text message into clear answers. We transcribe and analyze your customer conversations, then deliver a monthly Conversation Insights report: how many calls you missed and when, why customers get in touch, where bookings slip, the questions your team couldn't answer, and a forecast for next month. Every conversation also gets a short summary, saved to your own database or CRM if you want it, so your team can search and follow up. Only calls recorded with a consent notice are analyzed, and healthcare data is handled under a signed Business Associate Agreement.
What's included
- Transcription and analysis of your calls and texts
- Monthly Conversation Insights report
- Missed calls by day and hour
- Top reasons customers contact you
- Where bookings slip, and why
- Questions your team couldn't answer
- Next-month forecast once there's 3 months of data
- Searchable summary of every conversation, saved to your database or CRM (optional)
- Five ranked fixes every month
Who it's for
Dental and medical clinics, med spas, law firms, home services, any business with a busy phone line or text inbox