BrightPath Academy — Support Assistant
An online course brand gets the same questions all day, refund policy, start dates, pricing, and every one waits on a human to reply.
A support assistant trained only on BrightPath's own content. It answers in seconds, shows where each answer came from, and says "I don't know" instead of guessing.

- 1Visitor asks a question in the chat widget
- 2Retrieval pulls the most relevant parts of BrightPath's own content
- 3The model answers only from those sources, with citations
- 4If it isn't in the content, it says so instead of guessing
Turns support into sales: buyers get an instant, correct answer at the exact moment of doubt, so they finish the purchase instead of bouncing to a competitor while they wait on email.



